(I upgraded to cubase 12 Pro from 11 elements) THERE IS ABSOLUTELY NO MENTION ON THE E-LICENSER THAT I HAVE UPGRADED TO CUBASE 12 PRO AND ON THE NEW STEINBERG ACTIVATION MANAGER THERE IS NO MENTION THAT I PURCHASED AND UPGRADED TO DORICO ELEMENTS 3.5.ĭorico UK could not understand my dilemma but basically I wanted to take advantage of the Black Friday Dorico 4 Pro half price offer but because Dorico elements 3.5 is not showing on the new Steinberg activation manager I cannot upgrade because the only place it is showing is on the e-licenser and if you actually delve deeper into my account you can actually see three programs that are on the e-licenser but once again no mention that I actually purchased cubase 12 Pro.
However on my e-licenser it states that I have Dorico 3.5 elements and it states that I have cubase elements 11 and sequel 3 free and sequel 3. It also states that I have the free Dorico 4 SE. This was some time ago and my problem is that on the new licensing system the new manager the only software displaying that I own and is activated on my only laptop is cubase 12 Pro. I have purchased Dorico 3.5 elements and I have purchased Cubase 12 Pro.
If you can provide answers to these questions, we should be able to make some progress on understanding what might be going on with Steinberg Library Manager on your system.I have sent several messages to Dorico on Facebook and the admin in the UK on the other end don’t seem to understand my dilemma but it’s real and convoluted concerning the new Steinberg licensing system. Have you for some reason disabled System Integrity Protection (SIP) on your Mac?Ĭan you check whether Steinberg Library Manager is allowed basic file access in System Preferences > Security > Privacy > Files and Folders?ĭoes the following file exist on your Mac? You can determine the version by choosing About Steinberg Library Manager from the Steinberg Library Manager in the Mac’s menu bar. I’ve not come across this “privileged helper has wrong version” problem before, so I’m not personally familiar with the nature of the issue, but I have looked into a couple of the previous reports from users, and I have a few questions for you, precise version of Steinberg Library Manager are you using? The current version at the time of writing is version 3.2.20. Dorico exists within the ecosystem of Steinberg applications, and it makes sense for there to be shared utilities and functions that are used by all Steinberg applications, though I agree it would be preferable for those functions to be consolidated more than they are at the moment.
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